Delivery & Returns

COVID-19 Deliveries - Please be aware that any orders placed during the Coronavirus outbreak may take longer to process and be delivered. As per Government guidelines, we are limiting our delivery schedule as advised. Please stay safe during this testing time.

 

DELIVERY

No matter what size, weight or number of parcels, you will only pay one delivery charge PER ORDER.
We aim to ship all of our orders within 48hrs of your order being placed.
 

UK DELIVERY  £2.99 (3-5 working days)
UK
FREE DELIVERY
FREE (Orders over £75)

DURING the COVID-19 breakout, we can deliver to local customers within the NP10 & NP11 Postcode areas only for a reduced cost of £1.50. Should you qualify for this service, you will be automatically deducted any postage fee over this amount. You will also be notified of a timeslot on the day that we will be making your contactless delivery. 

Please note when placing an order that we do not dispatch orders on Saturday, Sundays or any Bank Holidays. Therefore your order may take an extra few days to arrive so please allow for this when placing your order.

We use Royal Mail and Couriers to deliver your order.  Once dispatched you will be provided with a Tracking No.when it is on its way. You can use this to track its whereabouts and delivery status. Should you have any queries, please contact the delivery service handling your order direct.

NB: All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£).

 

CLICK & COLLECT

During COVID-19 we are only offering a local contactless delivery service to postcodes NP10 & NP11 (collection from instore is currently not available)

Click & Collect is availble from our Risca Store only. Please allow 24/48hrs for your order to be ready. You will be sent a text or email to confirm when it is ready for collection. Please check our Opening hours for this store here. 

 

CANCELLATIONS

You have 14 days to cancel your order from the date of delivery. Please notify us as soon as possible via our Contact Us page should you wish to do so. Once we have been notified of this, you have a further 14 days to return the parcel to us. 

 

RETURNS

ON THE HIGH STREET

Due to COVID-19 we are currently not accepting any returns instore as our high street boutiques are closed during this time.

Should you find an item unsuitable once you get it home, you have 14 days from date of purchase to exchange your item or receive a credit note. Unfortunately we do not offer cash refunds instore. Please make sure you have your receipt, all original tags must remain on the item and it must be unused/unworn/unwashed and not be marked with make-up/perfume/tan. We have the right to refuse a returned item if it does not comply with these conditions.

ONLINE

In the unfortunate event that your item is unsuitable you are able to return your item under our 28 days 'No Quibble' Returns Policy.

Please complete the returns order form included with your order and return the items to us in its original packaging within 14 days of cancellation to be eligible for a refund. Any returned item must be unworn, unwashed, undamaged, perfume and smoke free with original tags intact and in a resalable condition.

To ensure a prompt refund, please ensure that all your order details are provided on the relevant paperwork when returning your item, especially your ORDER NUMBER.  Without full details we will not be able to process your refund. 

Due to hygiene reasons, we do not accept returns on beauty products, earrings, swimwear or underwear.

NB. Return Postage is at the buyers expense.

Please be aware that processing your refund can take up to 10 working days once your returned item has been received.

At present, we do not offer an exchange service. You will have to return your item and reorder an alternative should you wish to do so.

If you return your item outside of the 14 days timescale from cancellation, your refund may not be processed and you will be responsible for arranging return postage at your cost to get your item back to you.

To ensure safe return of your order, here at Boobaloo Boutique we strongly recommend that you send your item via RECORDED DELIVERY or a reliable COURIER service which offer a traceable record of your parcel.  If you chose to use standard delivery we will not be responsible for any undelivered or lost items and it will be your responsibility to make a claim for any lost/undelivered items.

FAULTY ITEMS

In the unfortunate event that your item is faulty/damaged upon receipt, you have 30 days to notify us. Please send us a message via our Contact Us page or via our Facebook Page without delay so that we can assit you. You have several options available to you. We can (if possible) arrange a repair, you can exchange your item, receive a credit note or opt for a full refund.

Please adhere to our returns policy and return to us as soon as possible. Upon receipt we will inspect the faulty item and issue a full refund or replacement if preferred. Initial postage costs will also be refunded.


LOSS OF ORDER

In the unfortunate event that your parcel fails to be delivered, please allow 20 days from dispatch for full refund or replacement to be issued.

Unfortunately, in the event that your item is late arriving we cannot take resposibilty for the reason why, once your order has been dispatched it is in the hands of the chosen courier. You can use your tracking number for an up to date delivery status and we recommend you contact them direct should you have any queries.

Should your parcel be delayed or you have missed the delivery for any the following reasons, we are unable to refund any delivery cost.

1. Delivery has been attempted but not taken.

2. The delivery company (Royal Mail/Courier) have experienced problems such as being unable to locate your address due to inconsistent/incorrect delivery address provided or vehicle maintenance problems.

For all enquiries regarding delivery or returns, please Contact Us for advice and assistance should you need additional information.